Privilege Insurance Services, Inc

Privilege Insurance Services, Inc: Health, Life, Dental & Group Insurance Quotes Fast, Easy & Online!

Insurance agency in Tustin, California

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Our ServicesAbout insurance Companies Choose from any of the insurance services we offer and you can get a fast, free, and instant insurance quote. You’ll get the opportunity to view and choose the best plan that is tailored for your needs at the price you deserve. Our process is fast taking less than 1 minute! Individual Health Insurance Small Group Life Insurance Short Term Dental Insurance Medicare Supplements Forms & Applications View Our Providers.

How to make a complaint We understand that things don’t always go to plan and there may be times when you feel we’ve let you down. If this happens, we want you to tell us. We’ll do our best to put things right as soon as possible or explain something we could have made clearer.

We’d like you to speak to us about your problem by calling this number 0800 051 0127 or 0123 963 6072. If you’d prefer to write to us you can send the letter to Customer Relations Manager Churchill Court Westmoreland Road Bromley BR1 1DP Our staff are empowered to support you and will aim to resolve most issues within three working days, following receipt of your complaint.

If your complaint can’t be resolved within three working days, we’ll contact you to let you know who will be dealing with it and what the next steps are. We will keep in regular contact with you. You’ll also receive the following written communication from us depending on how long it takes us to resolve your complaint.

Communication Type Summary Resolution Communication When will you get this? If we’ve been able to resolve your complaint to your satisfaction within 3 working days, following receipt of your complaint. What will it tell you? It will let you know your complaint has been resolved and tell you about the Financial Ombudsman Service. Acknowledgement When will you get this? If we’ve been unable to resolve your complaint to your satisfaction within 3 working days, following receipt of your complaint. What will it tell you? It will let you know our complaint handling process and information about the Financial Ombudsman Service.

Unable to reach a resolution within 8 weeks When will you get this? If we’ve been unable to resolve your complaint within 8 weeks. What will it tell you? It will let you know why we are not in a position to give you our final response and when we expect to be able to provide this.

Privilege Insurance Services, Inc: I’ll also let you know about your right to contact the Financial Ombudsman Service. Final Response When will you get this? If we’ve been unable to resolve your complaint within 3 working days, we’ll send you our Final Response when we’ve completed our investigations. We’ll do our best to send this at the earliest opportunity. What will it tell you? This is a detailed response, which will outline: California insurance services

– Our investigation – The decision – Next steps, if applicable It will also provide information about the Financial Ombudsman Service. Independent Review If we don’t complete our investigations within 8 weeks of receiving your complaint or you’re unhappy with our response, you may ask the Financial Ombudsman Service to look at your complaint. This is a free and independent service. If you decide to contact them, you should do so within 6 months of our response letter. Referring your case to the Financial Ombudsman Service will not affect your legal rights.